Operations Expert, Aerospace & Defense (US)

📋 Description Escalation-focused operations role for time-critical shipments Lead real-time guidance for a remote team during live volume fluctuations Monitor core platforms and allocate resources to ensure service levels Operate the Airspace platform at an expert level, maintaining certifications and handling Provide world-class customer service and document process improvements 🎯 Requirements Proven experience as an Operations Specialist III or top escalation resource Deep mastery of your sector's processes, escalation patterns, and edge cases Strong coaching ability to guide teammates in real time Experience monitoring live queues and reallocating resources during shifting demand Comfort interfacing with account managers and leadership on complex situations Track record of identifying process gaps and proposing solutions 🎁 Benefits Hourly pay range: $27-40/hr Health, vision, and dental plan options 401K company contribution program Professional learning and training reimbursements