Senior Customer Success Manager

📋 Description Own ultimate responsibility for account health, retention, and expansion across an assigned Build long-term, trusted relationships with C-suite stakeholders; conduct Executive Business Troubleshoot complex customer situations; act as primary escalation point for critical issues. Educate clients, new users, and TMC providers on products, technology, and best practices. Advocate for client needs internally; influence product strategy and process improvements. Oversee key milestones, maintain Salesforce data, and lead retention/cancellation saves when risks