Job Description
📋 Description Own enterprise retention targets; drive renewals and expand accounts. Build and implement playbooks, health scoring, and success plans. Define performance metrics (NRR, GRR, adoption, value) and optimize. Turn usage data into actionable insights for strategy. Identify at-risk accounts and lead mitigation to improve outcomes. Collaborate with Sales to drive renewals, upsell, and cross-sell. 🎯 Requirements 10+ years in Customer Success or related domain; 5+ in leadership. Bachelor’s degree or equivalent experience. Proven track record on retention, GRR/NRR, and expansion targets. Strong understanding of enterprise sales and CS/PS/Renewals alignment. Experience with CS platforms such as Gainsight or Catalyst. Deep CS metrics knowledge: NRR, GRR, churn, health scoring, forecasting. 🎁 Benefits Collaborative and inclusive culture. Distributed, globally-enabled team. Competitive compensation and equity. Comprehensive benefits package.
