Triage and Support Supervisor (Night Shift)

📋 Description Lead and coach support teams to deliver customer experiences Ensure escalations occur appropriately and consistently Stay current with cloud provider technologies Oversee overnight maintenance and scheduled tasks Support training, meetings, and on-call responsibilities Respond to major incidents as Communications Manager 🎯 Requirements 2 years of technical and customer support supervisor experience 2 years’ experience managing a technical team Experience with ServiceNow and operating systems (Windows, Linux, IBMi) Virtualization technologies (VMware, Nutanix, Hyper-V) Server hardware (Dell/HP) experience Experience with AWS/Azure 🎁 Benefits Night shift opportunities Collaborative team environment