Job Description
📋 Description Own post-sales onboarding, adoption, and renewal for a growing portfolio Collaborate with Sales, Product, Engineering, and Marketing Build scalable onboarding, education, and lifecycle programs Monitor health signals and improve retention Identify expansion opportunities from adoption and usage Create scalable assets like playbooks and enablement content 🎯 Requirements 3–6 years in Customer Success or similar roles at high-growth B2B SaaS Experience managing a scaled portfolio with strong outcomes Strong organizational, communication, and data-driven skills Ability to prioritize across many customers and initiatives Product empathy and comfort with AI tooling for automation Builder mindset: create processes and systems that scale 🎁 Benefits In-office policy with SF, London, and Bangalore offices Visa sponsorship support on a case-by-case basis Competitive base salary with equity Commuter allowance, flexible PTO, health/dental/vision, 401(k) Additional perks like meals, snacks, and supportive company culture
