Principal - Solution Engineering

📋 Description GSI Solution Architect focusing on Employee Experience and Freshservice Lead partner conversations and shape new Freshservice opportunities Build solution narratives across ITSM, EX, and automation Expand EX/ESM footprints into HR, Finance, Facilities, etc. Position AI as an accelerator: self-service, deflection, automation Enable and enablement sessions for GSI sales and delivery teams 🎯 Requirements Experience in solution architecture, presales, or partner solution engineering Strong ITSM/ESM knowledge and employee experience focus Experience with GSIs or partner-led models Ability to build EX/ESM/AI solution narratives and support new business AI use cases in service management (self-service, automation, etc.) Experience creating demos, guides, and reference architectures 🎁 Benefits Freshworks is an equal opportunity employer Collaborative, people-first culture