Support Services Coordinator

📋 Description Triages tickets in Manual Review, assesses urgency and impact Routes tickets to correct resource or team with details for follow-up Monitors Spam Cleanup Board and reclassifies mislabeled tickets Manages dispatch of onsite service tickets with vendors Dispatches tickets to Client IT Boards with proper routing Reviews Client Updated tickets for resolution and escalation needs Qualifications Associate’s Degree in a computer-related field preferred 2-4 years of customer service experience 1-3 years of ticket management or triage experience Skills Strong customer service and communication Organizational and multitasking abilities Attention to detail and shifting priorities Comfort calling clients for coordination Typing speed of at least 50 WPM Proficient with desktop work for long periods