Job Description
📋 Description Build out and operationalize the US Operations function at Neara, scaling from early-stage to Define and embed project management and customer engagement best practices across CS, with coaching Design and maintain project tracking and reporting infrastructure, surfacing status, risks, and Set standards for team configurations, including structure, resource allocation, and contract Design and maintain CS onboarding and continuous learning systems. Track sustainability signals to leadership to preempt burnout and drive value realization. 🎯 Requirements 5+ years in management consulting or leadership in CS/Professional Services Operations with Proven track record leading digital transformation, enterprise software deployments, or PMO Experience building or redesigning project management standards and PMO functions. Strong communication to translate complex status and trade-offs to senior leadership/customers. Comfort with data/tools; able to design dashboards and tracking systems; experience with Fibery Experience in infrastructure; energy sector a plus. 🎁 Benefits Opportunity to establish a brand-new CS function for Neara in the US market. Based in New York City with collaboration across executive leadership. Work on technology that protects global energy grids and supports a resilient future. Strategic autonomy to influence global operations within a collaborative culture.
