Support Services Coordinator

📋 Description Conduct triage for tickets in Manual Review; assess urgency, impact, and categorization. Review and route tickets to the correct resource or team; confirm necessary details for follow-up. Monitor the Spam Cleanup Board to identify and reclassify mislabeled tickets. Manage the dispatch of onsite service tickets, coordinating with third-party vendors. Dispatch tickets designated to Client IT Boards with accurate routing. Review tickets marked Client Updated to confirm resolution and escalate if needed. 🎯 Requirements Associate's Degree in a computer-related field preferred. 2-4 years of customer service experience required. 1-3 years of ticket management or triage processes preferred. Strong customer service orientation and communication skills. Excellent organizational and multitasking skills. High attention to detail and ability to manage shifting priorities.