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Job Description
📋 Description Staff a high-volume Account Strategy line via phone and chat Lead consultative, value-based conversations with customers Navigate complex talks on pricing and contracts Diagnose customer needs and map growth paths with Toast Represent the voice of the customer to internal teams Document interactions and outcomes with data hygiene in mind 🎯 Requirements 5+ years in Account Management/Customer Success Experience in queue- or case-based environments Strong trust-building and complex conversation skills Objection handling, negotiation and influencing ability Independent, multi-priority performance in fast-paced settings Data-driven with real-time decision-making 🎁 Benefits Hybrid/remote-friendly with flexible work location Competitive total rewards and benefits Location-based pay zone ranges (Zone A/B/C)
