Job Description
📋 Description Support customers via live chat and other channels in English and French. Onboard and train users to maximize platform value. Investigate issues and deliver solutions to boost satisfaction. Handle complex technical cases and collaborate on bug fixes. Support retention with risk identification and upsell opportunities. Work with teams to improve knowledge base and support processes. 🎯 Requirements 4+ years in B2B software support or similar role; 5–10 years is a plus. At least 2 years of live chat support experience. Fluent English and French (spoken and written) at an advanced level. Strong multitasking and prioritization abilities. Analytical skills for complex issues and accurate solutions. Experience with Level 2 technical support and bug handling. 🎁 Benefits Fully remote position with Netherlands-based flexibility. Full-time, 40 hours/week. Salary: $1,100–$1,500 USD/month with variable component. 18 vacation days plus public holidays by country. Growth opportunities in a SaaS startup. International, customer-focused team.
