L2 Support Analyst

📋 Description Provide level-2 support for experience innovation initiatives. Handle day-to-day support activities (ticket management, monitoring, reporting, recoveries). Maintain SLAs and prioritize tickets for quality resolution. 🎯 Requirements In-depth knowledge and troubleshooting skills. Expertise on SFB2C, Order Management system and ITIL process on incidents. Understanding end-to-end e-commerce workflow. Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search Monitoring SFTP batch jobs and system alerts. 🎁 Benefits Hybrid work options (country-dependent). Learning and development with access to cutting-edge tools and experts.