Senior Medical Information Associate Italian Language

📋 Description Provide approved responses to medical inquiries in Italian and English. Handle calls from healthcare professionals, patients, and clients. Identify, document and report adverse events and product quality issues promptly. Track and document inquiries in the Medical Information database. Participate in out-of-hours 24/7 enquiry support for clients. Provide management with status updates and metrics on enquiries. 🎯 Requirements Life science / healthcare degree (chemistry, biology, biotechnology, pharmacy, nursing) Customer service or call centre experience preferred Comfortable receiving inquiries by phone Ability to perform out-of-hours service if required Time and issue management, organization and multitasking with attention to detail Strong interpersonal and communication skills 🎁 Benefits Global pharmacovigilance focus Collaborative, growth-oriented culture Diverse and supportive team