Support Services Coordinator

📋 Description Coordinate triage of tickets in Manual Review status and classify urgency/impact. Review and route tickets to correct resource or team with complete details. Monitor Spam Cleanup Board to reclassify mislabeled tickets. Manage dispatch of onsite service tickets with third-party vendors. Dispatch tickets to Client IT Boards for accurate routing. Review Client Updated tickets to confirm resolution and escalate urgent updates. 🎯 Requirements Associate’s Degree in a computer-related field preferred. 2-4 years of customer service experience required. 1-3 years of ticket management or triage experience preferred. Strong customer service orientation and communication skills. Excellent organizational and multitasking abilities. High attention to detail and ability to manage shifting priorities.