Support Services Coordinator

📋 Description Triages tickets in Manual Review, assessing urgency, impact, and categorization. Reviews and routes tickets to correct resource or team; confirms details for follow-up. Monitors Spam Cleanup Board to reclassify mislabeled/filtered tickets. Manages dispatch of onsite service tickets; coordinates with third-party vendors. Dispatches tickets to Client IT Boards with accurate routing. Reviews tickets marked Client Updated to confirm resolution, assigns resources, escalates urgent 🎯 Requirements Associate's Degree in a computer-related field preferred. 2-4 years of customer service experience required. 1-3 years of ticket management or triage processes preferred.