Job Description
📋 Description Act as first point of contact for IT requests; troubleshoot and escalate. Onboard/offboard users: set up accounts, hardware. Manage ticket handling per SLA; collaborate with L2/L3 teams. Prepare and maintain client devices (Windows laptops/desktops, mobile). Coordinate with third-party vendors for hardware/software issues. Maintain asset records for laptops, smartphones, peripherals. 🎯 Requirements Degree or IT cert plus up to 3 years experience OR 3–5 years IT support without a degree. Strong knowledge of Windows OS and Microsoft 365; end-user support. Knowledge of iOS and Android; basic WAN/LAN/WLAN and IT security. Basic Windows Server 2019/2022 or Linux knowledge. Familiar with Microsoft Entra, Intune, cloud computing; ITIL 4 Foundation is an advantage. Fluent in English; strong communication; collaborate in a global environment. 🎁 Benefits Starting salary from 47000 gross annually; bonus based on performance. Meal vouchers and eco-cheques. 20 days statutory holiday + 6 ADV days. Hospitalization insurance with dental care for employee and family. Group insurance covering life, retirement, disability; bike lease. Laptop and mobile phone; professional training and development opportunities.
