Job Description
📋 Description Onboard customers and show how to get the most out of Town. Lead high-leverage onboarding routines and skills for power users. Build enablement for teams with structured training for orgs. Define enablement standards, metrics, and future hires. Drive adoption and expansion by monitoring usage and guiding accounts. Create team playbooks, curriculums, and train-the-trainer programs. 🎯 Requirements Experience in customer success, enablement, onboarding, or post-sales at a startup. Swiss-army-knife with teaching instinct, product depth, and relationship skill. Excellent communicator across exec reviews, trainings, and written docs. Builder who creates curricula, playbooks, and processes from scratch. Great with people; partner accounts and make Town feel in their corner. Get energy from in-person work; SF office 5x/week.
