Job Description
📋 Description Own post-sale relationship from onboarding through ongoing management Onboard new customers and drive platform adoption Monitor account health; flag risks and opportunities Collaborate with support/service ops to resolve issues Conduct regular business reviews to show value Advocate for customer needs to product/engineering Support renewals and expansions with account and sales Build scalable onboarding and success playbooks 🎯 Requirements Experience in customer success or account management, preferably in technical B2B/cloud Strong relationship-building and communication skills Comfortable engaging with technical and business stakeholders Proactive, data-informed approach to account health and risk Organized and self-directed, able to manage multiple accounts
