Technical Support Associate

📋 Description Provide first-line technical support to enterprise customers via live chat. Gather and document issue details for accurate case creation. Apply standard troubleshooting with guidance from senior teammates. Escalate complex issues with clear diagnostics to engineering. Reproduce issues in internal environments to support investigations. Follow up with customers to confirm resolution. Maintain clear, professional customer communication. Document solutions and learnings for internal knowledge sharing. 🎯 Requirements 1 to 3 years' technical support or customer-facing experience Strong interest in software and systems troubleshooting Confident communicator who explains tech to non-technical users Experience with Intercom, Jira, or Salesforce Highly organized with strong analytical and problem-solving skills Collaborative team player contributing to continuous improvement