Job Description
📋 Description Provide friendly, accurate service via phone, email, chat, or video. Actively listen to understand customers' needs and show empathy. Help customers navigate internal processes and resources to achieve results. Build rapport and trust for a positive, personalized experience. Protect PHI and comply with HIPAA and regulations. Conduct outbound enrollment and wellness outreach. 🎯 Requirements High school diploma or equivalent. 2+ years in health plan/customer service or outbound roles. 1+ year in a healthcare contact center or outbound environment. Excellent verbal and written English with strong grammar. Comfortable with outbound calling, scripted flows, and dialer workflows. Proficiency with CRM software and Microsoft Office. 🎁 Benefits Work from Home: fully remote. Medical, Dental, and Vision plans. 401(k) with employer match. Life and disability insurance with voluntary options. Employee Assistance Program (EAP). Paid time off and parental leave.
