Customer Success Operations Manager

📋 Description Design and standardize CS and PS processes and workflows for scale. Build playbooks, templates, and best practices for repeatable CX. Own CS tech stack (Salesforce and CS platforms) ensuring data accuracy. Track metrics (health scores, retention, NPS, TTV) and surface insights. Lead tool rollouts and integrations with IT and Product; drive adoption. Provide training and enablement to ensure full team adoption. 🎯 Requirements 7+ years in CS Operations or related SaaS/technical field. Proven track record building and optimizing scalable CS processes. Strong data analysis skills to translate metrics into actions. Hands-on with Salesforce and CS platforms (Help Scout, Gainsight, ChurnZero). Excellent organizational and project management with a process-driven approach. Bachelor's degree or equivalent experience required. 🎁 Benefits Full-time opportunity. Location: Remote – Nationwide. Travel to customer locations up to 20%. Competitive compensation packages offered. Growth opportunities within a dynamic team. 401k match and benefits from day one.