Manager II, Pro Success

📋 Description Lead a 10–12 person Success Specialists team; set expectations and coach. Drive retention, revenue, adoption, satisfaction, quality, and productivity. Analyze data to identify trends, mitigate risk, and forecast outcomes. Partner with Product, Marketing, Sales, Operations, and Analytics to surface insights. Build team capability via onboarding, coaching, quality calibrations, and knowledge sharing. Lead CS playbooks, AI workflows, processes, and scalable programs. 🎯 Requirements 8+ years in Customer Success, Account Management, or post-sales leadership (B2B/SaaS). 3+ years leading metrics-driven, customer-facing teams with performance coaching. Proven success driving retention, revenue growth, satisfaction, and ops via data. Experience building teams via hiring, onboarding, coaching, and career development. Ability to influence cross-functional partners and drive improvements via insights. Strong analytics, communication, leadership; CRM, CS tech, AI tools. 🎁 Benefits Equal opportunity workplace; no discrimination. Reasonable accommodation for disabilities. Access to Job Applicant Privacy Policy. Be mindful of recruitment scams; check our guide.