Manager, ERP Application Support (Distribution)

📋 Description Lead, coach, and develop a team of Application Support Engineers to high performance. Oversee day-to-day support operations: case assignment, escalation, and resource planning. Ensure adequate team coverage to meet demand and SLAs. Interview, hire, onboard, and retain high-performing support professionals. Provide advanced technical support to customers and act as escalation point for complex issues. Continuously develop expertise in Acumatica and related technologies. 🎯 Requirements Bachelor's degree in IT, MIS, Business Admin, CS, or related field. 5+ years ERP/enterprise software exp (Acumatica, SAP, NetSuite, Odoo) in manufacturing. 3+ years of people management leading technical support or related teams. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication. Ability to work independently and across departments.