Job Description
📋 Description Lead daily operations and development of the client relationship team for high-quality support. Establish and optimize client management processes, tools, playbooks, and plans. Partner with sales, operations, and product to deliver customer-focused solutions. Monitor client service metrics, team performance, and account health data. Build trusted relationships with key customers to boost engagement and retention. Understand client needs, workflows, and business objectives to tailor solutions. 🎯 Requirements Bachelor’s degree or equivalent professional experience. 12+ years experience, incl. 4+ years in leadership roles (planning, comms, org, development). 3+ years in client-facing service orgs (CS/Account Management/IT or software). Healthcare technology/health IT experience valued. Strong project management to navigate complex situations. Ability to communicate with VP/C-level stakeholders. 🎁 Benefits Competitive salary range of $108,000 - $135,000 USD annually. Fully remote, work-from-anywhere flexibility. Unlimited paid time off (PTO). Comprehensive benefits package supporting employee well-being. Employee wellness programs and resources. Career development opportunities and educational assistance.
