SFCC Business Analyst

📋 Description Analyze complex cross-system issues and propose actionable solutions. Communicate clearly with full context to align internal teams. Maintain thorough organization and documentation during investigations. Operate independently with strong judgement, prioritization, and self-direction. Collaborate with internal and external partners to accelerate issue resolution. Act as a dependable, professional point of contact with end-to-end ownership of issues. 🎯 Requirements Strong analytical and problem-solving skills to diagnose complex issues. Excellent verbal and written communication with emphasis on clarity and context. Ability to operate autonomously in high-pressure, fast-paced environments. Strong organizational skills for managing investigations and documentation. Experience in Production Support or operational roles within technology environments. Nice-to-have: incident management experience; e-commerce exposure; cross-functional collaboration.