Account Manager / Customer Success Manager (Jewelry Industry)

📋 Description Manage assigned accounts as primary contact through jewelry design and manufacturing. Respond to inquiries via email, phone, and messaging with a high-touch experience. Gather and clarify requirements, translating design requests into specs. Advise on design options, materials, pricing, and trade-offs to support decisions. Coordinate with CAD, production, and operations for accurate orders and timely delivery. Monitor order progress from design approval to shipment and follow up. 🎯 Requirements Minimum 2 years in customer success, account management, or similar customer-facing role. Excellent written and spoken English with the ability to communicate with US-based customers. Strong organizational skills with attention to detail and managing multiple projects. Proven ability to gather requirements and translate needs into actionable instructions. Strong problem-solving and ownership mindset balancing expectations with realities. Comfortable with digital tools and learning new systems quickly. 🎁 Benefits Fully remote position based in India. Opportunity to work directly with international customers in the jewelry and luxury products industry. Collaborative, technology-driven work environment with cross-functional global teams. Exposure to innovative digital workflows combining customer success, manufacturing, and technology. Professional development opportunities within a fast-growing international business. Dynamic role offering broad ownership, autonomy, and meaningful customer impact.