Senior Manager, Client Experience (Pre-Sales Solutions & Scoping)

📋 Description Lead pre-sales strategy by embedding ops expertise into sales cycles and RFPs. Manage and develop a sales-focused operational support function. Partner with Sales, Product, Pricing, and Ops to simplify offerings. Align delivery models with pricing, regional capabilities, and expectations. Evaluate custom requirements and data-driven solutions. Establish governance to prevent scope misalignment and onboarding challenges. 🎯 Requirements 5–7+ years in pre-sales solutions, customer experience operations, or similar roles. Experience in SaaS, tech, business travel, or complex enterprise services. Proven ability to collaborate with sales teams and support enterprise cycles. Strong understanding of customer journey design and scalable service delivery. Exceptional communication, negotiation, and executive stakeholder skills. Ability to simplify complex concepts and communicate value-driven solutions. 🎁 Benefits Competitive compensation aligned with experience and market expectations. Comprehensive healthcare coverage for employees and families. Retirement savings programs and equity plan opportunities. Flexible time off, holidays, and paid parental leave. Wellness resources and mental health support programs. Connectivity and commuting support where applicable.