Director of Relationship Management

📋 Description Lead Emerging Markets RM team and strategy. Drive customer retention, expansion, renewals, and growth. Develop scalable account management programs and playbooks. Partner with RM on strategic engagements and renewals. Build scalable processes for growth and a customer-first culture. Recruit and develop top talent for a high-performing team. 🎯 Requirements Bachelor's degree or equivalent professional experience. 7-10+ years in Account Management, Customer Success, Relationship Management, or SaaS Sales. 3+ years leading and developing customer-facing teams. Proven success leading teams responsible for retention, expansion, and revenue growth. Strong leadership, communication, analytical, and cross-functional collaboration. Comfortable operating in a fast-paced, high-growth environment. 🎁 Benefits Choice of three health insurance plans. Voluntary dental and vision. Short- and long-term disability. Life and AD&D insurance. Paid time off and holidays. 401(k) with company match.