Job Description
📋 Description Own and improve customer health scorecards with leading indicators across lifecycle. Build analytics frameworks enabling data-informed decisions for customer-facing teams. Define customer experience metrics with cross-functional reporting standards. Build churn prediction models and identify renewal risk signals. Surface expansion opportunities from behavior and health trends. Translate VOC insights into actionable recommendations for product/CX. 🎯 Requirements 5+ years analytics/BI/revenue/customer analytics, ideally in B2B SaaS or healthtech. Experience building customer health models, churn frameworks, retention analytics. Proven impact on retention, forecasting accuracy, customer value, or CX outcomes. Experience using AI tools and automation within analytics context. Strong CRM (Salesforce) and BI tool experience (Tableau/Looker/Metabase). Ability to translate complex business questions into structured analytical approaches and present insights to senior leaders. 🎁 Benefits Competitive base salary: $96,000-$130,000 USD. Fully remote work flexibility (remote/in-office/hybrid by location). Health and wellness benefits from day one. Annual wellness stipend. 401(k) with up to 4% employer match. PTO, stock purchase program, and career development.
