Job Description
📋 Description Lead onboarding, kickoff meetings, implementation, and repeatable onboarding workflows. Primary contact for assigned customers; build relationships with executives and stakeholders. Drive product adoption and outcomes by aligning solutions with business objectives. Monitor success metrics, identify risks, implement strategies to improve retention. Conduct business reviews and strategic account check-ins to show value. Partner with sales to identify account expansion opportunities and product adoption. 🎯 Requirements 5-8 years in account management or customer success. Proven success managing relationships, retention, renewals, and expansions. Experience with SaaS, advertising tech, data platforms, or analytics products. Strong business acumen; articulate product value and impact. Excellent relationship-building, communication, and stakeholder management. Must be located in the United States and authorized to work without visa sponsorship. 🎁 Benefits Salary: $80,000–$120,000 per year plus bonuses. Startup equity participation. Fully remote work flexibility. 100% employer-paid health, dental, and vision insurance. Career growth opportunities within a rapidly expanding technology company. Opportunity to directly influence customer success processes and company growth.
