Senior Service Delivery Manager (Software)

📋 Description Direct management of key systems and processes daily. Lead incident and problem management; major incidents coverage. Align service delivery with technical delivery; communicate outages/escalations. Ensure high levels of customer satisfaction; address issues with stakeholders. Improve service delivery processes and SLA reporting. Coordinate planned changes with Customer Representatives and Change Management. 🎁 Benefits Professional development to grow technical knowledge. Mentoring and guidance from a supportive team. Recognition on achievements and milestones. Health and wellness programs. Flexibility and work-life balance. Additional leave options.