Customer Success Account Manager, Litmus GCC

📋 Description Own relationships with assigned customers; establish cadence and success plans. Lead post-sale onboarding, license provisioning, and handoff from Sales. Act as escalation point for tickets, incidents, feature requests, and bugs. Manage customer health, CSAT actions, adoption data, and feedback metrics. Manage Salesforce renewal opportunities and license/support renewals. Coordinate billing follow-up with Accounts Receivable and Finance. 🎯 Requirements Minimum 7 to 12 years in a customer-facing role with senior stakeholders. Excellent communication; publish clear notes and coordinate stakeholders. Strong organizational skills for renewals, escalations, and priorities. Strong negotiation and value-based selling to support upsell opportunities. Ability to work cross-functionally with Sales, CS, Support, Presales, and Finance. Experience with Salesforce or similar CRM systems.