Job Description
📋 Description Compensation: $190-210K USD + equity Lead a proactive CSM org to boost retention and expansion Build AI-enabled CS workflows for value realization Own end-to-end customer journey post-sale Collaborate with SVP CS, Sales, Product, and Marketing Drive scalable playbooks, operating cadences, and health scoring 🎯 Requirements 8-12+ years in CS/Account Management in SaaS/tech 3-5+ years leading CSM teams with clear cadences Proven retention and expansion track record Comfort in high-growth environments; build plays as you go Strong customer and commercial acumen; ROI focus AI fluency and ability to drive AI-augmented CS workflows 🎁 Benefits Remote-first, distributed global team Comprehensive health coverage Unlimited PTO Pre-IPO equity package
