Customer Success Manager

📋 Description Build and set up customer success processes for SaaS. Be the face of the team; handle inquiries via email and chat. Resolve technical, billing, or general support queries with empathy. Proactively onboard customers to maximize feature adoption. Identify trends in customer issues and share with Engineering & Product. Own accounts: onboarding, success, retention, renewal; identify upsell. 🎯 Requirements Multi-task in a fast-paced environment. Prior experience in customer success; SaaS startup a plus. Proven track record building rapport with all levels. Excellent writer and communicator. 1+ year in sales or customer success in software. Data-driven with strong organization and attention to detail. 🎁 Benefits Remote role; about 2-4 hours/day. Inside sales or account management experience is a plus. Mandatory info: hourly rate, hours/week, timezone, start date, tools.