Customer Success Account Manager

📋 Description Own and manage relationships with assigned customers; drive adoption and retention. Lead onboarding including license provisioning and transition to Customer Success. Escalate tickets, incidents, feature requests; set priorities and share progress. Manage customer health metrics, CSAT/NPS, adoption data, and feedback. Manage Salesforce renewal opportunities and renewals for licenses. Coordinate billing with AR/Finance and identify upsell opportunities. 🎯 Requirements 5-10 years in customer-facing role with senior stakeholders. Excellent communication; manage expectations and coordinate stakeholders. Strong organizational skills for renewals, escalations, and priorities. Strong negotiation and value-based selling; enable upsell. Cross-functional work with Sales, CS, Support, PS, and Finance. Nice to Have: experience managing customer projects; Salesforce CRM. 🎁 Benefits Ownership and impact in a fast-growing company. Collaborative, high-performance team culture. Opportunity to shape product and customer outcomes. Mentorship and opportunities to accelerate career.