Manager, SMB Onboarding

📋 Description Lead a team of Onboarding Specialists to high performance and accountability. Own onboarding outcomes, reduce time-to-value and reversal risk. Partner with the Onboarding Team Lead and CS leaders for strategy. Drive operational efficiency by removing bottlenecks and scaling. Align onboarding goals with Product, Engineering, Sales, and Support. 🎯 Requirements 4+ years in customer onboarding, implementation, or tech project mgmt in SaaS/healthcare. 2+ years direct people management with performance metrics and SLAs. Data-driven with dashboards and ability to isolate bottlenecks and predict reversals. Change management: refine processes, enforce compliance, and drive accountability. Tools: HubSpot, Salesforce, Gainsight, Zendesk, Jira. Communication: strong leadership and empathetic coaching. 🎁 Benefits Competitive benefits and compensation. Ongoing training and development. Unaccrued, flexible PTO. Remote work.