Customer Success Manager (Public Sector) - Tech / SaaS

📋 Description Provide proactive customer service to boost satisfaction. Manage renewals for a large portfolio efficiently. Maintain account data in Salesforce to inform engagement. Collaborate with CX to scale the portfolio using marketing automation. Serve as a trusted advisor on onboarding, adoption, retention, and growth. Identify churn risks and implement proactive retention measures. 🎯 Requirements Strong interpersonal and executive stakeholder communication. Excellent negotiation and data-driven prioritization. Identify and act on growth opportunities. Proficiency in Salesforce and Microsoft Office tools. Exceptional program management with analytical mindset. Independent worker who thrives in a fast-paced environment. 🎁 Benefits Hybrid role with two in-office anchor days weekly. Wellbeing and technology allowance. Annual flu vaccinations. Nearmap subscription. Stocked kitchen and snacks. In-office lunch Tue/Thu at Sydney CBD.