Customer Success Manager - UK&I

📋 Description Nurture and expand opportunities across the customer base Advise customers on processes to maximise Pleo value Own the adoption journey post-onboarding Collaborate across teams to improve the customer experience Manage day-to-day relationships and prevent churn Bridge customer feedback to product for improvements 🎯 Requirements Prior experience in account management or CS roles Strong relationship building and proactive problem solving Fluent in English Comfortable in a fast-paced, high-volume environment Customer-centric with empathy and teamwork 🎁 Benefits Your own Pleo card Catered lunch or lunch allowance Comprehensive private healthcare 25 holidays plus public holidays Hybrid and fully remote options Option to buy 5 extra holidays via salary sacrifice