Technical Customer Success Manager

📋 Description Own the Customer Journey from onboarding to renewal, maximizing retention and revenue. Build Trusted Relationships with executive sponsors, municipal contacts, and end-users. Navigate risk proactively by monitoring health metrics, risks, and opportunities. Advocate for Customers Internally, coordinating with product and enablement teams. Accelerate Value Realization by creating training content for immediate ROI. Travel up to 30% across the US and Canada for on-site consulting. 🎯 Requirements Proven record in account/project management or installation in B2B/B2G; travel up to 30%. Exceptional verbal and written communication across all levels. Strong consulting: facilitation, business cases, analysis, process mapping. Systems implementation: requirements analysis, design, config, testing, training, change mgmt. Technical aptitude in product development, engineering, networking, and IoT. ITS/transportation knowledge; traffic tech; municipal experience; IMSA/ITSA/ITE a plus. 🎁 Benefits Comprehensive health benefits and 24/7 virtual healthcare. RRSP/401K matching plan and financial planning support. Mio-Days and flexible vacation policy. Flexible work options, internet subsidy, remote work allowance, and parental leave.