Customer Success Manager, DFR Mid-Market - Northwest

📋 Description Build scalable onboarding and post-sales processes Track and manage implementation projects for mid-market customers Develop healthy customer relationships through proactive support Quantify product feedback and brief executives to influence engineering Advocate for mid-market customers with deep use-case knowledge Lead QBRs and check-ins to drive value and renewals/expansions 🎯 Requirements Strong knowledge supporting SLED (Public Safety/Law Enforcement) customers Ability to travel 20+% of the time Ability to obtain Part 107 certificate 🎁 Benefits Equity in stock options Group health insurance Paid vacation, sick leave, and holidays 401K savings plan Relocation assistance may be provided