German Speaking Customer Support Associate with CAD 3D

📋 Description Provide first-level customer support for Revalize software Assist customers and teammates professionally Handle incoming queries and issues for proprietary software Identify and prioritize end-user issues to resolve inquiries Follow established customer service and documentation standards Resolve first-level requests and escalate when needed Contribute to knowledgebase articles and docs 🎯 Requirements 3D CAD systems: Inventor, SolidWorks, TENADO CAD, AutoCAD 3D German and English fluency (written & spoken) Strong problem-solving skills Experience in customer service Explain technical topics clearly via training/workshops Familiar with Windows software installation and troubleshooting Bonus: background in technical drafting or mechanical eng/architect Salesforce knowledge Understanding of networking topologies & protocols