Job Description
📋 Description Own end-to-end post-sale customer relationship. Onboard, activate, support, expand, and retain customers. Work with appliance shop owners and dispatchers. Configure the product to fit workflows and prove ROI. Be the first dedicated CS hire and build the function from zero. Phone-heavy role; build trust and drive outcomes. 🎯 Requirements Startup/early-stage experience with multi-hat, customer-facing. Managed a book of business with retention/expansion focus. Builds playbooks, SOPs, and processes; proactive follow-up. Confident communicating with diverse customers (owners and engineers). Single point of accountability for customer success. Familiarity with trades/field service or blue-collar industries. 🎁 Benefits Ownership of your domain with high impact. Small team culture with direct impact; no middle management. In-person work at Chelsea Piers, New York City. Equity opportunities and growth potential. Clear path to leadership and ownership of outcomes.
