Job Description
📋 Description Build and nurture strong relationships with key stakeholders to drive retention and growth Conduct discovery with customers to understand business objectives and uncover new use cases Establish and maintain a trusted advisor relationship with customers, ensuring value Act as a subject matter expert for Synthesia in enterprises and implement video content into workflows Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes 🎯 Requirements Customer-facing experience in Customer Success Management / Client Service / Account Management or similar ideally in B2B SaaS A customer-centric mindset with a passion for delivering exceptional customer experiences Proactive and organized with the ability to prioritize against competing demands Experience in managing a book-of-business along with KPIs A track record in managing account risk, forecasting accurately, and identifying growth opportunities Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption. 🎁 Benefits A competitive salary + stock options in our fast-growing Series E startup Hybrid working environment for NY based employees 100% Medical, Dental & Vision 401k Plan + company match Paid parental leave 25 days of annual leave + Public holidays + paid sick leave
