Client Excellence Manager (Isle of Man)

📋 Description Lead, coach and develop the local Client Excellence Team. Drive delivery of the Client Excellence strategy and continuous improvement initiatives. Partner with stakeholders across the business to enhance client experience and service quality. Provide expert guidance on onboarding, client lifecycle management, AML/CFT and regulatory requirements. Use data, feedback and risk insights to identify issues, drive resolutions and improve outcomes. Oversee key governance, compliance and client review activities. 🎯 Requirements Experience within corporate, fiduciary, fund or financial services. Strong understanding of AML/CFT, client lifecycle management and regulatory requirements. Excellent stakeholder management and communication skills. Ability to influence, drive change and improve operational processes. Strong risk awareness with a proactive, solutions-focused approach. ICA, STEP, CGI or similar professional qualification desirable. 🎁 Benefits Competitive salary Hybrid working Private Pension Plan Private Medical Insurance Annual Salary Review Bonus