Operations Coordinator - Technical Support

📋 Description Configure and maintain tools used by Technical Support. Document, update, and share departmental procedures. Identify gaps and recommend process improvements. Compile and present performance metrics. Train and onboard new staff on procedures and tools. 🎯 Requirements DEC or university degree in related field. 3–5 years in technical or operations roles. Strong Salesforce knowledge; power user asset. Experience with generative AI tools (ChatGPT, Claude) and AI automation. Proficiency with Windows, Google Workspace, and Office tools. Bilingual in French and English (spoken and written). 🎁 Benefits Remote work and flexibility Healthcare insurance from day one RRSP contribution Paid time off: 3 weeks IT equipment provided, with additional gear if needed Internal growth opportunities and promotions