Job Description
📋 Description Embed with Defense users to train and solve problems Lead end-to-end defense customer success across accounts Build onboarding, playbooks, and CS processes Collaborate with Product, Support, and Sales; travel as needed Lead Sofar deployments in military exercises Drive learnings from the field back to Product 🎯 Requirements 5+ years with the U.S. DoD Strong ability to deploy tech in theater with safety/compliance Navigate government processes; connect users to programs Excellent communication, problem solving, interpersonal skills Self-starter; independent and capable of CS planning Willing to travel; U.S. citizen with active SECRET clearance Bonus: Active TS/SCI clearance Bonus: Located in SF, Norfolk, San Diego, or Honolulu 🎁 Benefits Hybrid work with 70%+ in-office presence Visa sponsorship and immigration support Opportunity to build and lead a defense CS function Travel to meet customers and participate in exercises Collaborative, cross-team work culture
