Senior Manager, Onboarding (high-touch customers)

📋 Description Set onboarding strategy for top, complex customers and lead the team. Run end-to-end onboarding from discovery through go-live. Build relationships with CFOs, finance leaders, IT leaders, exec sponsors. Govern programs with scope, milestones, owners, decisions, and risks. Drive adoption via targeted enablement and change management. Use data to improve onboarding health, forecast, and value. 🎯 Requirements 8+ years in customer onboarding or related customer-facing function. 4+ years leading people in enterprise onboarding or customer success teams. Track record delivering onboarding programs at enterprise tech companies. Experience with large, complex customers, multiple stakeholders, regions, entities. Relationship-first leadership with senior customer stakeholders. Experience leading technical conversations with Product on integrations, security, data. 🎁 Benefits Your own Pleo card (no out-of-pocket spending) Catered meals or lunch allowance at your local office Comprehensive private healthcare options 25 days of holiday plus public holidays Hybrid or fully remote working options Paid parental leave