(Senior) Key Account Manager (f/m/x)

📋 Description Managing key e-commerce accounts with a strategic, sales-driven approach. Fostering accountability for client relationships, including P&L. Ensuring SLA adherence, monitoring KPIs, and reporting satisfaction. Identifying and leading cross-selling and upselling from proposal to contract. Developing sustainable, trust-based client relationships for high satisfaction. 🎯 Requirements Experience managing complex commercial relationships with high-growth e-commerce clients. Deep understanding of logistics, supply chain, and e-commerce. Academic degree or equivalent, ideally in business, logistics, or transport. Strong numerical/data skills to analyze complex relationships and present findings. Fluent in German and English (C1+); strong storytelling for client relationships. 🎁 Benefits Flexible hybrid work; hybrid model with remote setup and flexible hours. Office at Alexanderplatz; option to work from almost anywhere up to 2 months/year. Company lunches twice per month; benefits platform; German courses. Mission Zero: climate-neutral initiatives for a sustainable future. Inclusive, collaborative culture with regular team events and celebrations.