Head of Success - Germany

📋 Description Lead local Customer Success and Implementation in Germany Develop the local deployment playbook with the team Own the post-sales journey: onboarding, deployment, adoption Collaborate with central product and engineering teams Build scalable CS processes and region KPIs Partner with sales and the Country Manager for growth 🎯 Requirements 8+ years in CS, Professional Services or deployment Experience as Manager of Managers in B2B-SaaS Accounting/Finance or Fintech background ideal Strong organizational skills and scaling teams Strategic and analytical; translate goals to workflows Fluent in German and English 🎁 Benefits Remote work from Germany with EU time compatibility 30 paid vacation days per year Competitive compensation package Company equity to share in Pennylane's success Home office budget and monthly coworking stipend Berlin office for occasional in-person work