Job Description
📋 Description Provide onsite and remote technical and logistics support for Skydio customers. Troubleshoot firmware, mission usage/config, and cloud networking issues. Analyze logs and incident tickets to identify root causes and mitigations. Liaise with Product, Support, and Engineering to drive product improvements. Deliver on-site training on maintenance and operation of UAS and docks. Travel regionally to customer sites and collaborate with teams as needed. 🎯 Requirements At least 3 years of civilian or military UAS operations and flight experience. Experience in operational/technical/customer-facing field support roles. Willing to work flexible hours, including after-hours and weekends. Proficient in on-site real-time troubleshooting and triage workflows. Able to travel regionally up to 30-50% and work at multiple sites. CRM (Salesforce) and Jira experience a plus. 🎁 Benefits Paid vacation, sick leave, and holiday pay. 401K savings plan. Company health insurance plans. Relocation assistance may be provided.
